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FAQ

​Payment and Shipping

Paypal honors all major credit cards. 

I will take a check but I will not ship till after the check clears the bank.

I will ship the most cost effective way to your location unless you call and make other arrangements. I will send you an email with the shipping information and estimated time of delivery.

Custom Orders

Custom colors are available on request but may take additional time.

Personalized tiles require 4-6 weeks so plan ahead. There may be an additional charge; depending on the kiln firing schedule.

From my studio to your door including shipping time takes 3-4 weeks. The wet clay has to be bone dry before it goes to the first firing which can take as long as 2 weeks depending on the humidity.  The first firing take 2 days to complete. Then the tiles are hand glazes and dried.  The second firing to 2200F  degrees takes at least 2 full days as the kiln must cool to below 100 F degrees before it should be opened..

How Do I Place An Order?

If the online store is not working, please just call me.  I can take and order and payment over the phone. 

 

Are the tiles food safe?

Yes, both the clay and glazes are food safe.

Fundraiser or Special Event Gifts

Wholesale pricing available for orders totaling 30 tiles or more.

Discount available for orders over 20 tiles. 

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